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Customer Service

3 Day Return Policy

We strive to offer our customers the highest quality of service. However, if you wish to return your purchase, you may return it within 3 days subject to the following conditions.

- Returns must be sent to Jody Vialy Jewelry within 3 days from the date you received the item(s).

- Your original sales invoice must be included in your return package.

- Merchandise must be unused and in the same condition as it was shipped. Merchandise that has been used, altered or damaged will not be accepted and a merchandise credit will not be issued.

- A merchandise credit will be issued for the full purchase price, less any shipping or insurance costs Jody Vialy Jewelry may have incurred in shipping the item to you. Refunds will also not include any shipping or insurance costs you incur in returning the item(s) to us.

- On international orders, refunds also will not include any customs or import duties, brokerage fees, or taxes paid on shipments.

- Jody Vialy Jewelry reserves the right to block any user from the website who abuses the Return Policy and continually returns merchandise.

- All returns will be charged a 15% restocking fee.

Privacy & Security
Jody Vialy Jewelry takes the privacy of our customers seriously and has a Privacy Policy that governs personal information we collect through the Jody Vialy Jewelry website.
This Privacy Policy governs personal information we collect from our customers through the Jody Vialy Jewelry Site and support online and over the telephone.
Return Instructions

- Re-pack your merchandise in its original packaging and shipping box.

- Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. We recommend shipping by a traceable carrier such as UPS or Fedex. Jody Vialy Jewelry is not responsible in the event that any returned packages are lost, stolen, mishandled, or damaged.

- Mail your returned package to Jody Vialy Jewelry, 26834 Oak Branch Circle Santa Clarita CA, 91321

- Check your e-mail. We will notify you once your return has been processed.

Receiving A Refund
If you paid by credit card, refunds will be issued to the specific credit card account originally charged. If you paid by wire transfer, we can wire funds to you, all wire expenses to Jody Vialy Jewelry will be deducted from your refund. Every effort will be made to ensure a prompt refund.
Jody Vialy Jewelry will process every online order as soon as payment has been processed and confirmed. We accept Visa, Mastercard, American Express, money orders, certified checks, wire transfers, sorry, no personal checks.
Viewing Orders
Customer can view order history and order detail by logging into their account and signing in at: My Account
Updating Account Information
Customer can update account information by logging into their account and signing in at: My Account
Pictures Copyright
Creative Commons License
Jody Vialy Jewelry by jody Vialy is licensed under a Creative Commons Attribution-Share Alike 3.0 United States License.

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