Customer Service

We strive to offer our customers the highest quality of service. However, if you wish to return your purchase, you may return it within 3 days subject to the following conditions.

- Returns must be sent to Jody Vialy Jewelry within 3 days from the date you received the item(s).

- Your original sales invoice must be included in your return package.

- Merchandise must be unused and in the same condition as it was shipped. Merchandise that has been used, altered or damaged will not be accepted and a merchandise credit will not be issued.

- A merchandise credit will be issued for the full purchase price, less any shipping or insurance costs Jody Vialy Jewelry may have incurred in shipping the item to you. Refunds will also not include any shipping or insurance costs you incur in returning the item(s) to us.

- On international orders, refunds also will not include any customs or import duties, brokerage fees, or taxes paid on shipments.

- Jody Vialy Jewelry reserves the right to block any user from the website who abuses the Return Policy and continually returns merchandise.

- All returns will be charged a 15% restocking fee.

- Re-pack your merchandise in its original packaging and shipping box.

- Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. We recommend shipping by a traceable carrier such as UPS or Fedex. Jody Vialy Jewelry is not responsible in the event that any returned packages are lost, stolen, mishandled, or damaged.

- Mail your returned package to Jody Vialy Jewelry, 26834 Oak Branch Circle Santa Clarita CA, 91321

- Check your e-mail. We will notify you once your return has been processed.